It is the goal of this department to provide high quality, professional and personable service to the towns of Rutland, Oakham, Hubbardston and Barre. All Dispatchers are proficient in the use of the IMC CAD system, and are certified in E911, Leaps/NCIC, CPR, EMD (Emergency Medical Dispatching), and APCO Basic Telecommunications. Dispatchers have a firm Knowledge of the communities supported by RRECC, and all public services, both emergency and non-emergency, employed by each. RRECC strives to be a team oriented work center, with all dispatchers operating proficiently and professionally. All employees are expected to further their education and skills, by attending in house and approved vender continuing education training. The roles and skills of today’s telecommunicators are constantly changing, and RRECC aims to become a leader among communication centers, in the Central Worcester County area.